More information about the reason, ways to resolve or to appeal a declined or pending Xbox All Access application.Monthly payments will continue until the remaining balance on the Affirm loan for the Xbox All Access is paid in full, even if the Xbox console is not working. If the console malfunctions after that one-year period (or the controller or accessories malfunction after 90 days), the customer is responsible. The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the console and accessories), irrespective of the length of the financing term.Questions about the Xbox All Access program, Xbox console options, subscription services, cloud access, etc.Note: Once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. You will be able to redeem when you have less than 35 months left on your original Xbox Game Pass Ultimate membership.

If you're already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 35 months before redeeming the 1-month Ultimate membership through Xbox All Access. Learn more at Xbox Game Pass Ultimate FAQ - Xbox Support. Prepaid time conversion is final, and ratios are subject to change. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you're already an Xbox Live Gold, Xbox Game Pass for Console, or PC Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership, and it will be added to your Xbox Game Pass Ultimate membership, up to a maximum of 36 months.

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